There are two types of information collected on the Site: Personally Identifiable Information and Non-Personally Identifiable Information.
Personally Identifiable Information
Personally Identifiable Information (“personal information”) is information that identifies you as an individual, whether directly such as by your name, mailing address, or email address, or indirectly such as by your internet protocol (IP) address, telephone number, age range, etc. Personal information is obtained via site usage tracking or when you voluntarily provide the information to us, such as, for example, by filling in forms on the Site.
Flowcrete (SA) Pty Ltd uses personal information to answer your questions; provide products, services or information you request; to communicate with you; to provide marketing materials from Flowcrete (SA) Pty Ltd or others with whom we have a relationship with.
Once you choose to provide us with personal information, you can be assured it will be used only to support your relationship with Flowcrete (SA) Pty Ltd or as otherwise described herein.
For example, personal information you voluntarily provide may be collected and stored to permit you to receive Flowcrete (SA) Pty Ltd e-newsletters and/or e-mail, participate in online support or “Ask the Expert” services and for marketing and administrative purposes. It may also be used to fulfill your requests for orders, sample products or information from Flowcrete (SA) Pty Ltd from time to time, to request product support, ask a question, report a problem with the Sites, participate in promotions, sweepstakes or contests. Additionally, you cannot communicate with Flowcrete (SA) Pty Ltd through the “Contact” or customer support links on the Site or via e-mail without providing personal information. If you contact Flowcrete (SA) Pty Ltd or its service providers, a record of that session or correspondence will be maintained.
Flowcrete (SA) Pty Ltd takes appropriate measures in light of the nature of the personal information we collect and the risks associated with processing that personal information in order to keep it secure and to reduce the risk that your personal information may be accessed, altered, damaged or used without authorization. Flowcrete (SA) Pty Ltd may combine information collected about you with information obtained directly or through its affiliated companies, business partners or other companies.
If all or part of Flowcrete (SA) Pty Ltd or any of its affiliates are sold, merged, or otherwise transferred to another entity, your personal and non-personal information may be transferred as part of that transaction or process. Flowcrete (SA) Pty Ltd may also disclose your personal information: (i) to comply with any court order, law or legal process, including to respond to any government or regulatory request; (ii) if Flowcrete (SA) Pty Ltd believes disclosure is necessary or appropriate to protect the rights, property, or safety of Flowcrete (SA) Pty Ltd, our customers or others; or (iii) if Flowcrete (SA) Pty Ltd has reason to believe that disclosure is necessary to identify, contact or bring legal action to enforce any of Flowcrete (SA) Pty Ltd’s rights, including against you or a third party, for nonpayment, violation of any agreement with Flowcrete (SA) Pty Ltd, and to prevent injury to or interference with Flowcrete (SA) Pty Ltd’s rights or property, or the rights or property of other Flowcrete (SA) Pty Ltd users or anyone else that could be harmed by such activities. Flowcrete (SA) Pty Ltd may disclose or access account information when Flowcrete (SA) Pty Ltd believes in good faith that the law requires it and for administrative and other purposes that Flowcrete (SA) Pty Ltd deems necessary to maintain, service and improve Flowcrete (SA) Pty Ltd products and services and to protect its rights or property. By accessing and using the Site, you agree that information you have provided may be disclosed as described above or as may be modified from time to time.
We are part of a multinational group of affiliated companies that has databases in different countries, some of which are operated by affiliates and some of which are operated by third parties on behalf of Flowcrete (SA) Pty Ltd or one of our affiliates. We may transfer your data to one or more such databases outside your country of domicile, potentially including countries which may not require an adequate level of protection for your personal information compared with that provided in your country. However, Flowcrete (SA) Pty Ltd is a party to standard contractual clauses in the form approved by the European Union Commission in an effort to ensure effective levels of data protection, in particular, relating to transfer of personal information.
Non-Personally Identifiable Information
Non-Personally Identifiable Information (“non-personal information”) is information that is about you but does not identify you as an individual, either directly or indirectly, such as your browser type, the URL of the previous web site you visited, your internet connection, the equipment you use to access the Site, etc. Flowcrete (SA) Pty Ltd may indirectly or through third parties, automatically collect certain types of non-personal information from you when you are using the Site. We may also collect non-personal information that you voluntarily provide, such as information included in response to a questionnaire or survey.